Safety Guidelines

Your safety matters. These guidelines are recommendations that help travelers, vendors, and trip managers stay safe while using ChaloSaath. They are not a substitute for your own judgement or for applicable laws. Please read them before every trip.

1. Before You Book

• Read the full listing, inclusions, exclusions, and reviews carefully.
• Check the vendor's verification badge and the reviews from past travelers.
• Message the vendor through ChaloSaath to clarify anything unclear — do not move to private channels until you are comfortable.
• Share a copy of your itinerary with a family member or friend.
• Carry original ID and travel documents, plus photocopies stored separately.

2. Verifying Your Vendor / Trip Manager

• Prefer vendors with the Verified badge and public reviews.
• Ask for valid licence, registration, or insurance documents for rentals and group transport.
• Confirm the pickup point, emergency contact, and the vendor's live phone number before travel day.
• For trip managers — check their experience, past testimonials, languages spoken, and whether they will accompany you or only plan the trip.

3. Payments & Fraud Safety

• Only pay to the UPI ID displayed on your booking's payment screen. Do not send money to any other UPI handle shared over chat / phone.
• ChaloSaath will never ask for your UPI PIN, bank OTP, or card CVV. Share only the UTR and screenshot of a completed payment.
• If a vendor asks for extra cash outside the listed price, report it immediately to support@chalosaath.in.
• Be cautious of deals that are unusually cheap or ask you to go "off-platform".

4. On the Trip

• Wear a helmet on every two-wheeler ride and seatbelts in cars.
• Do not ride or drive under the influence of alcohol or substances.
• Respect local laws, permits, protected areas, and indigenous / religious sites.
• Avoid risky shortcuts; stick to approved trekking routes and certified guides in the mountains.
• Keep a basic first-aid kit, sufficient water, power bank, and warm layers when travelling to high-altitude or remote destinations.
• Check local weather and advisories; reschedule if conditions are unsafe.

5. For Solo & Women Travelers

• Share your live location with a trusted contact during transit.
• Prefer accommodations with verified public reviews and clear safety features.
• Trust your instincts — if something feels off, leave and contact us.
• Save local emergency numbers (see below) and the contact of your vendor and trip manager.

6. For Group Trips & Verified Taxi Services

• Meet at well-lit, public pickup points.
• Always confirm the driver's identity, photo ID and vehicle number against the booking before boarding.
• Verified taxi service partners on ChaloSaath have submitted commercial driving licence, vehicle RC, fitness certificate and insurance — only book taxis carrying the "Verified" badge.
• For airport transfers, share your live location with one trusted contact for the entire ride.
• Be respectful of co-travelers; report any uncomfortable behaviour by a driver immediately to support@chalosaath.in.

7. For Vendors & Trip Managers

• Keep your vehicle / property serviced, insured, and compliant with all applicable laws.
• Brief travelers clearly about safety procedures, emergency contacts, and local risks.
• Do not overbook beyond your stated capacity.
• Report any incident honestly to ChaloSaath within 24 hours.

8. Emergency Contacts (India)

• National Emergency: 112
• Police: 100 · Ambulance: 102 · Fire: 101
• Women Helpline: 1091
• Tourist Helpline (Ministry of Tourism): 1800-11-1363

9. Reporting an Incident

If you experience an unsafe situation during a ChaloSaath booking, please prioritise your safety and the above emergency numbers first. Once safe, report the incident to support@chalosaath.in with the booking ID, date, and a description. We take every report seriously and may suspend vendors pending investigation.

10. Disclaimer

These guidelines are recommendations, not guarantees. ChaloSaath does not provide travel services directly and is not liable for the acts or omissions of any vendor, trip manager, or third party. Travel always involves inherent risks — please travel responsibly.